Shipping And Returns

Any items marked as “Free Shipping” will ship via standard delivery service within the lower 48 United States. If additional delivery services for these items are requested (such as offloading service, delivery to a limited access site, et cetera), please contact us to arrange.

Our items ship on a 'Freight Prepaid' basis from the originating shipping point, and we utilize a range of Common Carriers, LTL Freight, and Full Truckload Freight Carriers.

Our logistics department specializes in finding the most competent service at the lowest cost shipping rates on a daily basis, allowing us to offer our customers the best service available on every level.

Shipping costs are calculated on a per product basis that is determined by weight, dimensions, and receiving location. Your credit card will not be charged until shipping costs have been determined and approved by you.

Orders are shipped by a carrier selected by Gothic Arch Greenhouses, either by a single delivery or in multiple deliveries. We strive to consolidate multi-component orders into as few shipments, carriers, and receiving days as possible.

Gothic Arch Greenhouses will provide an estimated date for delivery; however, we are not able to guarantee delivery dates.

The customer is responsible for unloading and safely storing all deliveries. For large or oversized shipments, offloading service is available to most addresses at an additional cost. Please contact us for details.

Please inspect deliveries carefully upon receipt for possible damage or shortages. Freight claims are to be made as quickly as possible, and visible shipping damage must be noted at time of delivery.

Please check our Oversized Shipment Delivery Policy for further information on oversized freight delivery. Full shipping and delivery information will be emailed at the time of your order.

Freight costs (for items that are not “Free Shipping” items) are not added within the cart on online Shopping Cart orders, and are not charged at the time of initial transaction. Please watch for our email to finalize cost of shipping.

All returns or cancellations must have the prior approval of our office and must be for justifiable reasons. The credit extended for such approved returns will be based on the invoice value at time of our current pricing.

A 15% cancellation fee is applied to orders canceled within 10 days. A 20% cancellation fee is applied for orders canceled between 11 to 30 days. A 30% cancellation fee is applied for orders canceled after 30 days.

Return of merchandise not accepted on order older than 45 days. The return freight cost of goods to our warehouse is the sole responsibility of the customer.

Note: Custom orders are not returnable, but any defective parts will be replaced as needed.